Your compliments, concerns, suggestions, and questions are important.  Thank you for taking the time to let us know how we are doing.

At Hillcrest Hospital, a Cleveland Clinic hospital, our ultimate goal is perfect service. Occasionally, however, we may fail to meet our patients’ expectations. We recommend that patients first attempt to resolve a problem or concern with the department in which the problem occurred. If you don’t reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, contact the Ombudsman’s Office and an Ombudsman will be assigned to investigate your complaint.

The Ombudsman Office is the liaison between Cleveland Clinic and the patient in resolving problems that may arise during the course of treatment. An Ombudsman has the authority to investigate complaints independent of the departments involved and the administration.

If service does not meet your expectations, please call a Hillcrest representative:

Call us at 440.312.9140 Monday through Friday, or you can leave a message any time.